Fitness & Training Gear // Returns & Refunds

 

 

Fitnessfactory.co.za will gladly accept the return of new, unused, and undamaged merchandise within 30 days from delivery date.

The returned merchandise must be in its original condition accompanied by  proof of purchase and the original copy of warranty, as well as the original documentation and packaging; otherwise the return will not be honored.

You must obtain a Return For Inspection (RFI) Number from Fitnessfactory.co.za before trutning the merchandise. We will not accept any returned merchandise without an RFI Number. Contact Fitnessfactory.co.za to obtain an RFI Number.

Returns must be shipped via a prepaid , traceable carrier, such as UPS or Fed Ex. Incase of loss or damage the customer is liable.

Gifts with purchase - Free or discounted items shipped as promotional gifts with purchase must  be returned along with the qualifying item in original condition as described in the Standard Return Policy. The retail value of the gifts with purchase not  returned  will be deducted from the refund or credit amount.

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